What Do 49% of U.S. Travelers Know That You May Not?

While hotels and motels have traditionally been the lodging option of choice for travelers, recent statistics indicate a growing preference for vacation rental properties. According to a survey released in April, 2013 by TripAdvisor, nearly half (49%) of the 1,300 U.S. travelers who responded to the survey indicated that they either have or plan to stay in a rental home in 2013, up from 40% in 2011 and 46% in 2012.

Why such a surge in interest for vacation rentals over hotels? According to the survey, 82% of respondents cited savings and last minute deals as the top reasons.  Other motivating factors for the choice included traveling with a large group and the availability of more living space. While not specifically mentioned in the survey, it’s probable that greater awareness of the availability of vacation rentals as a result of increased online marketing and guest referrals are also playing a big role in the shift. After all, how many of you remember childhood vacations spent in a personal residence as opposed to in a major hotel chain?

Each type of lodging facility offers its own unique advantages. Here are the most common ones:

hotel_VR_chart052013

Ultimately, travelers are likely to make their selection for lodging type based on past experiences, personal preferences, budgets, travel purpose, size of the group and their relationship with one another, length of stay, and the availability of lodging options at their desired location. For shorter stays and when traveling alone, the conveniences that hotels offer are hard to beat.  But for longer term lodging and with friends or relatives who want to be close, but not too close, vacation rentals often provide the ideal accommodations. And if the convenience of hotel room service is a really big deal, consider hiring a professional chef to come in and prepare those special meals in the comfort and privacy of your vacation rental.      

Travel Statistics to Guide Your Target Marketing Efforts – Leisure Travel Wins!

You know that effectiveness is enhanced with target marketing. But how do you know which target to aim for, business or leisure travelers? Here are some key facts to help you decide.

Someone once said about marketing that if you do the right things, then you only need to concern yourself with doing things right. But if you do the wrong things, it doesn’t much matter how well you do them. The question you might then ask yourself is: “What are the right things for me?”

The answer will vary to some degree based upon your specific location, business model, facilities and other factors but regardless of what segment of the hospitality industry that you specialize in, certain statistics about demographic trends in the travel and hospitality industry are likely to shape your future marketing efforts. On a broad scale, these trends are influenced by travel purpose, economic conditions, personal disposable income, fuel costs, consumer confidence, and other factors.

Let’s start with the broad strokes: Exactly who is traveling?

According to the U.S. Travel Association, consumers spent $564 billion in 2011 for domestic and international leisure travel verses $249 billion spent by business travelers, a margin of more than 2:1. For domestic travel within the U.S., the margin is even greater with 77% of the 2011 total conducted for leisure purposes.

According to the Global Business Travel Association, business travel has grown less than 6% on average from 2010 through 2012 as the economy has recovered and as many companies are reporting record profits due to a weak labor market. In spite of this, the frequency of business travel was forecast to actually decline year over year in 2012 and again in 2013. Clearly, corporate profitability is not a significant factor.

So what is?

While there is no substitute for a face-to-face business meeting on certain occasions, many others can be accomplished in a much more cost-effective manner using technology solutions that have proliferated and grown in acceptance over the past several years.  Are these advances in broadband and V.O.I.P. technologies doing for business travel what e-mail did for the U.S. Postal Service? The implications cannot be denied.

For those businesses with marketing plans heavily concentrated on the business traveler, the target still exists but the bull’s eye appears to be shrinking. In order to respond, businesses must dial in the accuracy and effectiveness of their marketing efforts, consider expanding their focus more on the leisure market, or both.

 

More Data on the Power of Facebook and Travel Decisions

According to a 2011 poll featured on UK-based flight comparison site Skyscanner.com, 52% of Facebook users stated that seeing friends’ vacation pictures inspired them to book a trip to that particular place.

According to Friend2Friend, travelers are 80% more likely to book a trip from a friend liking a page than they are from responding to a traditional advertisement.

Consulting firm EyeforTravel released the 2012 report Social Media & Mobile Travel, which indicates that 7 out of 10 travel brands professed how social media has not only generated a remarkable amount of direct bookings from social media sites, but has also significantly improved engagement with customers.

The World Travel Market 2011 Industry Report states that more than one fifth, or 22%, of travel companies generate revenue from social media efforts and 27% are planning to make strides in social over the next 5 years.  The report further indicates that by 2016, social media will be in the forefront as a primary way to generate travel bookings and revenue for half of the travel industry.

Source: Forbes: How Facebook is Shaping your 2012 Travel Decisions

iPad and Tablet devices and the online hotel and travel consumer

More news has been coming on the tablet device user having higher conversion rates and spending more money.  Here are some additional sources supporting this that are relevant to the hotel and travel industries.

Research from e-commerce software specialist Ability Commerce which shows conversions on tablets outnumber those on smartphones by almost three to one.

The study, released in September, on three companies conducting a significant volume of business online, shows iPad users made up more than 55% of mobile commerce revenue while only accounting for 13% of mobile customer visits  for one company.

A second company saw 21% of its web traffic come via the iPad but 51% of its sales while the third saw 50% of their web traffic via the tablet device and 97% of all mobile revenue.

Research on 800 retailers released last year by Shopatron shows the average iPad conversion rate is seven times higher than for a smartphone device.

 14% of all travel related queries are coming from a mobile phone, compared to 4% in 2010.

Research entitled the ‘Beginning of the End of the PC Era?’ from web design and digital specialist Nucleus reveals the growth in traffic from mobile devices in January 2012 compared with August 2011 and shows luxury sites have the highest mobile penetration. The studied carried out on 10 UK and international travel websites reveals some have witnessed a doubling in mobile web browsing over the six months with the top site generating 24.2% of its traffic from tablets and smartphones.

Wave Collapse asked consumers to identify the last purchase on their tablet devices during April 2012 – here are the top five items:

  1. Hotel reservation – 22%
  2. DVD – 22%
  3. Clothing – 20%
  4. Books – 18%
  5. Air tickets – 17%

Evidence of the results of all this is certainly starting to emerge – online travel agency Travelocity says 55% of all its mobile bookings are now coming via tablet devices, according to director of mobile Jason Fulmines, with so-called “mobile-exclusive deals” generating a “good percentage” of hotel bookings.

Read More at Tnooz: iPad and other tablets starting to challenge old web shopping behaviour and Google sees higher conversions from tablets – cars, sofas and houses among purchases and Research shows massive surge in iPad travel browsing

5 stages of travel according to Google – research, data and stats

Google reports in its 5 stages of travel:

More than 87% of travelers expect to take the same or more number of personal or business trips in 2011 versus years past. This outlook is positive, and with the rise of mobile, social and video behaviors, we are now seeing seeing travelers move through five key stages of travel. Here are some insights within each stage:

  • Dreaming: 68% of business travelers watch travel-related online videos. Among them, 68% are thinking about a trip.
  • Planning: The average traveler visits ~22 travel related sites during 9.5 research sessions prior to booking.  85% of leisure travelers consider the internet their main source of travel planning.
  • Booking: 37% of leisure travelers report that the internet prompted them to book, up from 28% two years ago.  53% of travelers plan to increase comparison shopping this year.
  • Experiencing: 70% of business travelers check into their flights/hotel with their mobile device. Almost 1 in 4 hotel queries come from a mobile phone.  Over 50% of travelers use mobile phone or device for travel-related information.
  • Sharing: About 1 in 3 business travelers have posted reviews online of places they’ve been.

Travel Stats from Google’s new thinkinsights

Google has a new portal for users to discover interesting stats: thinginsights

I discovered this there:

  • 62% of personal travelers use search engines as the number one source for travel information. Google/OTX, Traveler’s Road to Decision 2010, U.S, Sept 2010

  • 51% of business travelers use mobile devices to get travel information, more than double the rate of two years ago. Google/OTX, The Traveler’s Road to Decision 2011

  • 46% of personal travelers are watching travel-related videos, versus 36% two years ago. Google/OTX, The Traveler’s Road to Decision 2011

Adwords Stats (non-travel)

  • Over 89% of traffic generated by search ads is not replaced by organic search results when ads are paused. Google, Search Ads Pause Study, Global, Jul 2011

  • Two-line sitelinks increase click-through rates by more than 30%*. Google Internal Data 2011, *Compared to standard Adwords ads

Video ads can help your Brand Search:

  • Consumers exposed to a YouTube homepage ad are 437% more likely to engage in a key brand activity on the same day than those unexposed.

Affluent Households Drive Travel Trade

Travel Weekly reports that:

  • Americans with annual household incomes of $100,000 or more are not only twice as likely as others to make entertainment and leisure purchases, and more than three times more likely to spend more.
  • Effectively, 50% to 60% of all expenditures in the travel world come from these people.
  • 65% of affluent Americans, who account for just 21% of the population, have a passport, compared with about 37% of all Americans.
  • Seventy-six percent of those surveyed planned to take a vacation this year.
  • In the last year, 83% of survey respondents took a trip of any sort, spending an average of $2,849 per journey, and 55% stayed at hotels with ratings of four or more stars.

Disconect between Travel Sites and Facebook Users

It appears that Travel Sites don’t do that well in Facebook according to EyeForTravel’s article Are Facebook and Travel a Good Match?  Travel appears to be under indexing in Facebook interaction relative to other categories.

Travel sites received .3% of referrals from Facebook (in other words, Facebook sent 3.4B visits to website and only 8.3M to travel sites).

Likewise, Travel sites are sending a decreasing amount of their visitors to Facebook:

While the research shows a positive correlation between visits to Facebook brand pages and conversion, they also show a minimal overlap between brand’s Facebook pages and the same brand’s website: <10%

 

 

Mobile Click-Throughs Higher, Conversion Lower

Travolution reports that click-through rates for travel searches on mobile devices are 61% higher than from conventional internet connections.  the research came from Efficient Frontier.

  • On average for the travel industry, click-through rates from a mobile device are 5.82%, compared to 3.56% from a normal computer based search.
  • For the travel industry, mobile search remains small, with just 4.2% of total searches.
  • The Cost Per Click (CPC) of mobile traffic is also 65% less than a standard computer search.

However the picture is markedly different for conversion rates on mobile, which were found to be 49% lower than from fixed-line computers.

Stats from Google on Travel and Online Travel Research

The following stats were shared by Haley Knowlton Gribben, an Adwords Account Manager from Google. She presented at the Vacation Rental Manager Association’s Annual Conference on October 10th in Orlando.

It was a fast-paced and informative presentation. Thanks Haley.  These are my hastily scribbled notes:

Vacation Rental Search Becomes More Popular:

  • 42% Year to Year growth for popular vacation rental queries at Google.com
  • 34% growth in overall travel terms

10.2 sources being used by travellers in 2011 for their travel decision making process

  • 27% read email from a travel company
  • 85% searched with a search engine
  • 49% searched online hotel reviews
  • 37% read online travel reviews
  • 25% read online comments

Travel Purchase Timeframe and Planning Window: Most travellers began thinking about the travel purchase at least one month before taking their trip.

  • 8% 4-6 months before
  • 24% 2-3 months before
  • 21% 1 month before
  • 10% 3 weeks before

Affluent Travelers:

  • 80% of affluent travelers actually comparison shop “always or frequently”
  • This is more than personal or business segment travelers
  • The amount spent on the travel positively correlates with amount of research
  • “Research intensity increases with travel spend” [Read more...]