Web Hosting Service-Technical Statistics

Infrastructure

  • Fiber connection to MCI (3 floors away) with redundant BGP4 connections to Level3 and CoreComm
  • 24×7 network monitoring and response
  • Fault-tolerant network core powered by redundant Cisco 7204 NPE-G1 routers
  • Fault-tolerant network switching powered by redundant Cisco 3750 gigabit switches
  • Dedicated Storage Area Network (SAN) segments and secures backup traffic (change secures to secure)
  • Dedicated switches, firewalls and routers are available for clients (take out “are available for clients”)

Physical Security

  • 24×7 uniformed security guards require sign-in after hours
  • Entry to control room after exiting elevator requires keycard and PIN code
  • Keycard and biometric fingerprint scan required to access facility
  • Security cameras monitor all facility activity
  • Cabinet and cage locks

Backup Power Systems

  • Power loads are supported by UPS systems and diesel generators
  • Redundant diesel generators power-up within 12 seconds of main power loss
  • Two days of diesel fuel are stored onsite and an SLA with a local supplier will ensure fuel for extended outages
  • Generators are tested weekly and load tested monthly
  • Power usage is monitored 24×7

Environmental Controls

  • Raised floor environment
  • Precise environmental controls monitor and manage temperature, humidity, and airflow
  • Audible alarms activate if tolerance levels exceed normal conditions
  • Front to back cabinet cooling ensures consistent and reliable performance

Fire Suppression

  • Dry pipe sprinker system
  • Halon fire suppression
  • Handheld fire extinguishers

Features more specific to Blizzard Internet’s hardware:

  • Clustered environment.
  • Raid 1 and Raid 5 environments within cluster to ensure data striping and redundancy.
  • 99.999% network uptime guarantee.
  • 99.999% power uptime guarantee.
  • Rack level UPS.
  • 2 hour hardware replacement guarantee (24×7)
  • Redundant firewalls on cluster and server level.
  • Proactive IDs on Linux systems.
  • Fault tolerant SCSI hard drives.
  • Redundant, failover NIC cards on each server.
  • Redundant, failover power supplies on each server.
  • KVM over IP access for each server.
  • Bi-weekly patching and updating of servers (more frequent for emergency updates).
  • Daily server log review by security team.
  • Hardened Windows and Linux operating systems.
  • Snapshot backup for quick data restores.